Software USA
Member Survey

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How long have you been a member of Software USA? (choose one)
90 days or less
6 months
1 year
2 years
3 years
More than 3 years

What is your computer processor type? (all that apply)
Unknown
386
486
Pentium
Pentium II
Pentium III
Macintosh 68k
Macintosh PowerPC
Other

Which Operating System(s) do you use? (all that apply)
Windows 3.1x
Windows 95
Windows 98
Windows NT
Macintosh System 7.5
Macintosh System 8

Do you plan on upgrading to new operating systems as they are released?
(Example: Windows 2000) (choose one)
Yes
No

What miscellaneous computer hardware do you have? (all that apply)
CD-ROM
Sound Card w/ speakers
Modem
Network Card
3D Video Card

Do you have an Internet connection? (choose one)
No (Not Interested)
No (Not Yet)
Yes



What is your computer 'Skill Level'? (choose one)
I can turn it on - thats about it
I know a little
I get around OK
I know more than most
I do it all

What is your computer used for? (all that apply)
Business/Word Processing
Games/Entertainment
E-mail/Internet
Graphics
Children's Fun and Education

How many children do you have? ________

If you have children, are they in school? (all that apply)
Preschool
Elementary (Kindergarten - 5th grade)
Intermediate (6th grade - 8th grade)
High School
College and above

Does the product you received compare to what you thought you bought? (choose one)
Not even close
Less than expected
Just as I imagined
Better than I expected
I am surprised how great it is

How would you rate the Software USA Original programs? (choose one)
No Opinion
Terrible
Average
Good
Excellent

How is the program selection on our Monthly Volume? (choose one)
No Opinion
Terrible
Average
Good
Excellent

What do you think of the Retail Software titles we offer? (choose one)
No Opinion
Terrible
Average
Good
Excellent

Approximately how many times have you called Membership Services? ________

How well did Membership Services meet your needs? (choose one)
No Opinion
Terrible
Average
Good
Excellent

Approximately how many times have you called Technical Support? ________


How was the Technical Support you received? (choose one)
No Opinion
Terrible
Average
Good
Excellent

What do you think of our newsletter The Computer Monitor? (choose one)
I have not seen it
Terrible
Average
Good
Excellent

What items on our monthly CD do you enjoy most? (pick three)
Software USA Originals
E-Books
Children's Programs
Educational Programs
Games
Home & Office Programs
ScreenSavers
True-Type Fonts
Windows Classics (Windows 3.1x) Programs

What types of programs would you like to see in the future?
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Do you have any other comments?
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Mail completed survey to:

Software USA
Member Survey
9591 Waples Street
San Diego, CA 92121

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Thank You for taking the time to fill out this survey.

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